Included with the purchase of your OdorXit product is a comprehensive product manual outlining instructions on the proper use of your product. Before calling us, please ensure that you have reviewed the manual and are using the product as directed.
If you are still having an issue solving your odor problem after reviewing the product manual, and would like a refund, please follow this procedure:
- We would like the opportunity to discuss your odor problem with you before you finish the entire bottle or packet of OdorXit product. Call our toll free help line: 1-877-OdorXit (1-877-636-7948) or 513-895-1000. Our odor elimination experts will work with you to make any changes necessary in your application technique to ensure the successful elimination of the pesky odor. If you get the answering service, leave your name, phone number and a time when it is convenient for us to reach you and we will call you back.
- Our odor elimination experts will help you identify a customized solution to your odor problem. Often times, this solution is enough to correct the problem. Therefore, you must, in good faith, attempt the solution offered by our experts before a refund will be issued. We reserve the right to request pictures or other evidence documenting your attempt to implement our solution. Upon request, OdorXit will provide you a written statement outlining our purposed solution.
- If your odor problem still cannot be eliminated after using the product as directed in the product manual and attempting the solution offered by our odor elimination experts, we will promptly refund your money, including all shipping and handling expenses.
No refund will be issued unless you contact us within 30 days
of the shipping date noted on your invoice and request a refund. All products are nonrefundable after that 30 day period.